EXPERIENCE

PROJECT MANAGER CISCO SYSTEMS

JULY 2018 - PRESENT

  • Implement operations driving 100-Day Sprint resulting in 1,300+ DNAC customers moving from Purchase to Onboard with Adoption Handshake tool; design and conduct analysis for SPIFF claims and operations

  • Design Employee Communities site and source and create learning content for Account Lead Role Community

  • Manage $2.5M budget for strategic sales projects producing overall ROI of 14-16x of original investment and $76M cumulative bookings revenue in FY19; create content for program QBRs

  • Lead communication efforts to drive Cisco Customer Lifecycle adoption; create/distribute weekly newsletters to 500+ members

  • Work cross-functionally to manage projects creating POC pilots that help Cisco customers pilot innovative solutions

BUSINESS ANALYST PETDOORS.COM

SEPT 2015 - JUNE 2018

Work with cross-functional teams (digital marketing, SEO, web development, and customer service departments) and use data to identify and analyze gaps in operational processes in order to create innovative solutions and improve overall user experience.

  • Gather data from customer interactions/behavior, site usage, and inventory

  • Re-design and project manage re-branding efforts of sister site, www.EnduraFlap.com

  • Maintain website and products with HTML/CSS in Magento.

  • Refine company website's site search through Nextopia and Sphinx.

  • Design email marketing campaigns and create content

  • Create promotional material and content for company website

PROJECT SPECIALIST INTERN CISCO SYSTEMS

SUMMER 2017

  • Conduct market research to build business cases & evaluate potential projects

  • Create and manage content for program site

  • Identify process gaps and create/implement more efficient solutions

  • Execute project management skill sets and methodologies to address long-term opportunities to impact and improve the business

  • Assist in all project management cycles, including quantitative and qualitative analysis, forecast trends, all to identify risks and issues and work toward innovation and operational excellence

AIESEC SAN LUIS OBISPO

HUMAN RESOURCES CONSULTANT
JAN - AUG 2017
Manage cross-cultural teams and perform regular Human Resources-like duties to ensure members of the chapter are having the experience they want out of their position within the organization. Plan retreats, socials, and galas. Organize member recruitment process. Maintain organizational health of the chapter.

VP OF EXTERNAL RELATIONS
JAN 2016 - JAN 2017
Primary responsible for external partner connections and sponsorship packages

  • Identify and reach out to alumni and partners to expand in community

  • Support sales strategy for iGE (Incoming Global Entrepreneurs), iGT (Incoming Global Talent), and iGC (Incoming Global Citizen)

  • Organize community outreach events

  • Reach out to the community to find host families for interns

FINANCIAL ANALYST
JAN 2015 - DEC 2015

Ambassador for global volunteer and internship opportunities through AIESEC. Track return on investment, generate alternative revenue, and send out weekly reports with analyzed data gathered within the local San Luis Obispo AIESEC chapter.

EVENT PLANNER & ORGANIZATION LIAISON
APRIL 2015 - OCT 2015

Recruited industry professionals to speak on the first "Youth to Business" forum at Cal Poly.Designated liaison between organization and companies. Professional panel consisted of industry executives from MINDBODY, Gaine Solutions, Clever Ducks, PetDoors.com, and Middlebury Institute of International Studies at Monterey.

peer mentor CAL POLY CORPORATION

JUN 2016 - JUN 2017

Advised first generation, low-income freshman and first-year transfer students in the TRiO Student Support Service Program to help with their transition to Cal Poly and San Luis Obispo. Met with assigned students to discuss transition progress and provided advice, assistance and/or resources to better equip them throughout their academic career.

ASSISTANT INSTRUCTOR KUMON

DEC 2010 - AUG 2014

Taught students grades Pre-K through 9th fundamentals of both English and Math. Helped develop students' skills in writing, decoding words, number sense and mental math. Led hands-on English and Math learning activities. Tutored older students in composition writing, analyzing short passages, and developing sophisticated vocabulary. Communicated and interacted with parents regarding students' progress and development.

SOCIAL MEDIA INTERN MEWE NETWORK

SUMMER 2013

Formerly known as Sgrouples, Inc. Ambassador for the private communication network. Promoted and created media content for the company.

CONTACT

Email: claireaileenliu@gmail.com
LinkedIn: https://www.linkedin.com/in/claireaileenliu

EDUCATION

CALIFORNIA POLYTECHNIC STATE UNIVERSITY SAN LUIS OBISPO (2014 - 2018)

BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION
INFORMATION SYSTEMS CONCENTRATION

MEDIA ARTS, SOCIETY, AND TECHNOLOGY MINOR

EXPERTISE

MICROSOFT OFFICE (WORD, EXCEL, POWERPOINT)

ADOBE PREMIERE PRO ADOBE ILLUSTRATOR

HTML/CSS UI/UX DESIGN

PHOTOGRAPHY TABLEAU

CERTIFICATIONS & AWARDS

[2018] TABLEAU BASICS CAL POLY SAN LUIS OBISPO

[2015] BUSINESS PROFESSIONALISM CERTIFICATE ORFALEA COB
Awarded certificate after participating in a series of programs dedicated to personal and professional development, leadership skills, self-awareness, and career readiness.

[2015] BREAKTHROUGH MEMBER AWARD AIESEC
Recognized as the member who came into their own and stepped up to realize their potential.

[2015] GOOGLE ANALYTICS INDIVIDUAL QUALIFICATION

[2015] ADWORDS FUNDAMENTALS CERTIFICATION